Support

Last updated 2026-10-26

Contact

Discord: join the shinetree server to ask a question, report a bug or share an idea. The team answers there, and so do other creators. Never post passwords, card details or booking links in the server.

Email: support@shinetr.ee, for anything about your account, a payment or a booking that should stay private. Please write from the email address on your shinetree account and include what you were doing, what you expected, what happened, and a screenshot if possible.

Hours and Response Times

• Hours: Monday to Friday, 10:00 to 18:00 Eastern European Time (Helsinki).
• First response: within seven days. Most requests receive a reply within one business day.
• Channels: email and our Discord server. We do not currently offer telephone support.

Self-Serve Resources

• Zoom integration guide: installation, usage, removal and troubleshooting.
• Getting paid guide: connecting Stripe, payouts, fees, holds and refunds.
• Google Calendar integration guide: connecting, busy times, bookings, Google Meet, removal and troubleshooting.
• How it works: sessions, availability, bookings and offers.
• Frequently asked questions: plans, fees and payments.
• shinetree on Discord: quick answers in #faq, and news in #announcements.

Data Requests

To access, correct, export or delete the personal information shinetree holds about you, email support@shinetr.ee from the address on your account. The Privacy Policy describes what we hold, your rights and the timeframes that apply.

Security Reports

If you believe you have found a security vulnerability in shinetree, email support@shinetr.ee with the subject line "Security". We investigate every report and will respond before disclosure.